Good questions. Clearer answers.
A few things worth understanding before you source, inspect, or ship. For a project-specific answer, include the details in your request.
Can I use sourcing or shipping on its own?
Yes. You can request one service or a connected project. The proposal identifies the exact work included, the parties responsible, and the decisions that need your approval.
Which countries do you cover?
Start with the origin, destination, product category, and service you need. Availability and the appropriate supplier or logistics arrangements are confirmed per project; a region page does not imply an owned office or guaranteed coverage.
How are your fees calculated?
Sourcing scope, supplier checks, inspections, freight, and storage have different cost drivers. The pricing page explains the quote structure. Actual fees and third-party charges are provided in a written proposal.
Do you guarantee supplier quality or delivery dates?
Quality criteria and inspection scope are agreed in advance. Sampling cannot guarantee every unit. Freight schedules and clearance depend on external parties. Any contractual service commitment must be explicit in the proposal.
Who owns the supplier relationship?
The contracting parties, communication arrangements, payment responsibilities, and any restrictions should be written into your engagement. Ask for clarification before you authorize work.
Do you offer live shipment tracking?
There is no carrier-connected tracking portal on this website. For an existing shipment, use the support request page and provide the reference issued by your appointed logistics provider.
What happens after I request a quote?
Your brief is recorded with a reference number. Keep that reference and your request summary. A commercial proposal requires a review of the product, route, service scope, and business contact details.
Can I send confidential product information?
Start with a non-confidential summary. Do not put payment information, passwords, or sensitive technical files in the quote form. Agree confidentiality terms and an appropriate document-sharing channel before sharing protected material.
Let’s get your
business moving.
A product idea. A supplier question. A shipment ready to go.
Tell us where you are. We’ll start there.